Fill in your shop details and get 10 standard Q&As you can load straight into an AI chatbot (Category / Question / Standard answer / Needs human / Trigger keywords). Refunds, complaints, allergies and guarantees always route to a human. It only uses what you enter and never invents prices. Free · works offline · nothing is uploaded · updated 2026-10
| Category | Question | Standard answer | Needs human | Trigger keywords |
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Check every row before going live: hours, prices and refund rules must match your real policy. For rows marked "Yes", the bot should only acknowledge and log; a person gives the final answer.
Heads-up: the playbook's content is in Simplified Chinese. This free generator is fully in English. Links open Gumroad and need an internet connection.
Ten FAQ rows for an AI customer service bot, each with five fields: Category, Question, Standard answer, Needs human, and Trigger keywords. You can preview them, copy them as text, or download a CSV.
No. Answers only use what you type in. Prices appear only for services where you entered a price; if a field is empty, the answer says the information isn't available yet and the row is set to Needs human = Yes.
Refunds, complaints, allergies or reactions, and guaranteed results are always set to Needs human = Yes, and their answers never promise an outcome.
Yes. The CSV is saved as UTF-8 with a BOM so Excel and Google Sheets open it with the correct characters.
No. Everything runs in your browser and the page works offline. Nothing you type is sent to a server.
No. It generates customer-service templates from your input. Allergy, refund and complaint cases should be handled by your staff; anyone with a serious reaction should seek medical care.
Disclaimer: This tool generates customer-service templates from the information you enter. It is not medical, legal or consumer-dispute advice. Allergy, reaction, refund and complaint cases should be handled by your staff; anyone with a serious reaction should seek medical care immediately. Review all output before use.